Comments on: Customer Service in China? http://silkroadintl.net/blog/2008/02/26/customer-service-in-china/ Your Branch Office in Asia Wed, 08 Sep 2010 04:29:07 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Ed Dean http://silkroadintl.net/blog/2008/02/26/customer-service-in-china/comment-page-1/#comment-2185 Ed Dean Tue, 03 Aug 2010 13:34:45 +0000 http://silkroadintl.net/blog/2008/02/26/customer-service-in-china/#comment-2185 Interesting article - I definitely agree with your points - a combination of many things including 'too many people', the 'cha bu duo' ("good enough") mentality, and also a number of years of, frankly, having no requirement (from a business perspective) to provide good service. Anyone interested may like an article in for the Shanghai Business Review in 2008 which can be found here: http://www.slideshare.net/JETTcustomerexperience/jett-china-customer-service-sbr-article My business http://www.jett-asia.com is all about raising the profile (and levels) of customer service in China so this is an area close to my heart! Interesting article – I definitely agree with your points – a combination of many things including ‘too many people’, the ‘cha bu duo’ (“good enough”) mentality, and also a number of years of, frankly, having no requirement (from a business perspective) to provide good service.

Anyone interested may like an article in for the Shanghai Business Review in 2008 which can be found here:
http://www.slideshare.net/JETTcustomerexperience/jett-china-customer-service-sbr-article

My business http://www.jett-asia.com is all about raising the profile (and levels) of customer service in China so this is an area close to my heart!

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